ACCPAC eCRM provides sales, marketing, customer support and call center automation through a single, integrated, and enterprise-wide view of your customers, partners and prospects. It employs a true thin-client architecture and is completely Internet and wireless application protocol (WAP) enabled. Business users can access and update the system at anytime, from anywhere via a Web browser or wireless device. ACCPAC eCRM integrates with ACCPAC Advantage Series accounting solutions "out-of-the-box" so that a single-view of customer and partner information is provided and access to vital transactional data can be granted to any ACCPAC eCRM user.
This guided tour contains screen images, showing some of the functionality and features of ACCPAC eCRM.
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Contact Management Time Management
Communication and Task Management Lead Management
Opportunity Management Field Sales
Sales Cycle Analysis Accounts Receivable Integration
Order Entry Integration Inventory Control Integration
Document Management Powerful Report Writer
Call Logging and Resolution Automated Workflow
Customizable and Flexible Escalation Management
List Management Credit History and Aging Information