Overview < ACCPAC eCRM < Products
ACCOAC eCRM seamlessly integrates with ACCPAC accounting solutions out-of-the-box and virtually any legacy database, providing vital access to back-office data and customer information. With eCRM, bi-directional data transfer simultaneously updates both systems-avoiding the need for redundant data entry. Transactional and statistical data I your back-office system is updated and viewed in real-time through eCRM, ensuring that your staff, customers and partners have access to the most up-to date information.
As a browser-based application, ACCPAC eCRM is built on thin client technology, providing rapid deployment, efficiency, speed and cost effectiveness. eCRM is installed on a single server, eliminating the need for difficult-to- manage and costly client installations, configurations, upgrades, customizations and the costs associated with them. Thin network-designed eCRM Web pages and graphics are considerably smaller in size than standard Web pages, allowing faster downloads even over slow connections. Whith eCRM, a Web browser and Internet access is all you need to access the entire solution.
ACCPAC eCRM provides customization tools that allow business to rapidly modify all aspects of the system. eCRM's open architecture greatly reduces development and maintenance costs and allows seamless integration with other mission-critical applications across your enterprise. With easy-to use on-screen tools, managers and administrators can create and modify fields, screens, tabs, tables, views, scripts and security settings "on the fly." This customization functionality makes user-specific modifications to data and interfaces quick and simple - and allows ACCPAC eCRM to be easily adapted to your business requirements.
ACCPAC eCRM combines a fully integrated CRM solution with interactive inbound and outbound telephony automation. When a customer calls in, automatic screen "pop-up" functionality provides key customer information, enabling you to quickly access a customer's complete history. Full on-screen auto-dial and phone functionality enables your staff to perform necessary tasks through the system interface rather than the phone system. eCRM integrates all standard third-party telephony software, levering existing automation such as call escalation, routing, call queuing and reporting functionality.
ACCPAC eCRM Web Self-Service provides customers with 24/7 access to account information and sales support over the Web. Customers can receive information based on their preferences, requests and histories-this provides them with a single point of contract for information about your company and products. Web Self-Service also allows your channel partners to access shared workflow, lead tracking, inquiries, invoices and customer information
ACCPAC eCRM provides multicurrency, multi-lingual support from a single code base-English, French, German, Spanish, Dutch, Japanese and Korean -making this solution the logical choice for business around the world. eCRM's single server installation, Web browser and WAP access allow employees, partners and customers to view the information they need anytime, from anywhere in the world.